The Device State Widget shows information collected by other tests, placing it all in a conveniente location:
Data we collect and share
|Audio||Indicates if an audio device (microphone) was allowed access to|
|Device||Provides the name of the audio device used by default on the machine (and the one used during the test)|
|Network||Indicates what network type the browser thinks it is using. This is a best-effort parameter, available only on some browsers|
Things to notice
Make sure that access to the audio device is allowed.
Check that the device name provided makes sense. You’ll be able to notice here use of remote desktop type solutions (VDI) or bluetooth devices for example.
If your user is using wifi as his network, it might be worthwhile checking his jitter values and pointing out he might be too far from the access point if his network seems somewhat “flaky”.