Support & information center

LOCATION: What we measure

The Location Widget looks for the geolocation of the user. It does that by making use of the public IP address the browser is using.

Data we collect and share

IPThe public IP address of the browser conducting the test. This is where testRTC sees the request coming from.
CityBy using an external geoIP service, we convert the IP address to a city. The accuracy of city is usually 50-75%
CountryBy using an external geoIP service, we convert the IP address to a country. The accuracy of country is usually 95-99%
Org.The organization / carrier / service provider who owns the IP address.

Things to notice

Sometimes there is a gross mismatch with the known location of the user versus the location we assume. This can be attributed to either stale information about the IP address in our database or it can be an indication that the user is behind a VPN or configured with an HTTP proxy. In the case of a VPN or a proxy, what we see in our service is the public IP address of the proxy server itself.

Having a configured proxy or VPN automatically affects the media quality. If the proxy/VPN is located far from the user’s machine, this will introduce further latency and media quality degradation.

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