Support & information center

Personally Identifiable Information (PII) in qualityRTC

To operate properly, qualityRTC collects information from users’ machines that is considered PII. This mainly includes IP addresses and at times email addresses as well. This information is never shared with third parties.

The collection and storage of such information by qualityRTC is done using encryption at transit and at rest: the data is sent to qualityRTC encrypted and is stored encrypted as well.

It is important to understand that the data collected is needed in order for support personnel to assist end users with troubleshooting their connectivity and media quality issues. To safeguard that information further, qualityRTC can be configured to scrub and obfuscate PII data automatically after a set number of days.

Automatically scrubbing PII in qualityRTC

The image below shows an example of a scrubbed entry in qualityRTC:

After a configurable number of days from the moment the entry was created, qualityRTC will scrub and remove any email addresses and IP addresses it finds in that entry. This includes whatever is found on the dashboard as well as in the detailed logs.

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