To operate properly, qualityRTC and probeRTC collect information from users’ machines that is considered PII. This mainly includes IP addresses and at times email addresses as well. This information is encrypted and is never shared with third parties.
It is important to understand that the data collected is needed in order for support personnel to assist end users with troubleshooting their connectivity and media quality issues. To safeguard that information further, qualityRTC and probeRTC can be configured to remove, keep or obfuscate PII data automatically after a set number of days.
The collection and storage of such information is done using encryption at transit and at rest: the data is sent encrypted and is also stored encrypted.
Automatically scrubbing PII
You can configure PII to be scrubbed or removed in the Settings section under the relevant tabs for qualityRTC or probeRTC.
After a configurable number of days from the moment the entry was created, qualityRTC or probeRTC will scrub and remove any email addresses and IP addresses that it finds in that entry. This includes whatever is found on the dashboard as well as in the detailed logs.
The image below shows an example of a scrubbed entry in qualityRTC:
Scrub PII Using URL Parameters
For qualityRTC, the option to obfuscate or remove PII can also be decided per test link using URL parameters.