Support & information center

Installing & running probeRTC

I received an email. What should I do next?

If you have received an email, it will be sent along with some links that will help you to start the probe. You can start the probe by clicking on the Web Browser version. You can also choose to download the application and start the probe on your Windows and Mac by clicking on the Windows Version and the Mac Version

Email Details:

  • Email is received from [email protected]
  • The email informs the end user of the person who created and configured the probe and who will be analyzing it.
  • It shows the name that has been given to the probe.
  • It shows the probe ID which will be needed if the end user installs the software application.
  • It provides a direct browser link, as well as links to download the software app as a windows .exe file or a macOS .dmg file.
  • It provides a link to detailed instructions on how to install the probe

How to run the Web Browser version?

Step 1:
Follow the web browser link which you received in the email.

Step 2:
On the following screen, click the ‘Start’ probe button to begin the probe.

Step 3:
You need to right-click on your browser tab and mute the site as there will be an audio prompt playing in the background

Step 4:
Your probe will then begin. You have three options:

  • Click ‘SHOW LOG’ to view the results and depending on the frequency of the Normal and Thorough Runs the administrator configured, you can check the results of your network connectivity.
  • HIDE LOG (same button) to hide them
  • Click ‘RESTART’ to begin the probe again

Things to note

In the SHOW LOG section, anything in red will need to be flagged with your team.

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How do I install the Windows version?

Running probeRTC installation on Windows requires you to download and run an executable file on your computer. The email you received, contains the unique API key you need to successfully install the software.

Step 1:
Click on the Windows version link that you received in the email to start downloading the software.

Step 2:
Locate the same in your ‘Downloads’ folder. The default location is C:\Users\Downloads. You should have admin rights to download and install the software on your computer.

Step 3:
Double-click the file to begin the installation.

Step 4:
If you receive an error, simply click on ‘More info’ and then click on ‘Run anyway’.

Step 5:
Accept the terms of the agreement and then click on “I Agree” to continue.

Step 6:
Once the installation is complete, you need to open the probeRTC application and run it. There will be a screen where you will need to paste the unique API key that was sent in the email.

Go to your inbox, copy the API key and paste it into the console window. Probe ID is the unique API key you are looking for.

Step 7:
Once you have copied and pasted the API key into the console, click on the OK button to start the probe.
Let the probe run for some time and then you can click on the ‘SHOW LOG’ button to view the analytics of the test.  


You have three options:

  • Click ‘SHOW LOG’ to view the results and depending on the frequency of the Normal and Thorough Runs the administrator configured, you can check the results of your network connectivity.
  • HIDE LOG (the same ‘SHOW LOG’ button) to hide the log screen
  • Click ‘RESTART’ to begin the probe again

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How do I install the macOS version?

Running probeRTC installation on your Mac requires you to download and run a disk image file on your Mac. After receiving an email from the support team, you need to click on the ‘.dmg’ file. The email you received contains the unique API key you need to successfully install the software.

Click on the link (Mac version) that you received in the email to start downloading the software.

Step 1:
Click on the downloadable file under the Mac version.

‘probeRTC.dmg’

Step 2:
Wait for the file to get downloaded.

Step 3:
Locate the downloaded file on your Mac the in the Finder’s sidebar.

Step 4:
Double-click on the file to open it and start the installation process. You should have admin rights to download and install the software on your Mac.

Step 5:
Once the installation is complete, you need to open the probeRTC application to run it on your Mac. 

Step 6:
If you receive an error you can simply click ‘More info’ and then click on ‘Run anyway.

Step 7:
Accept the terms of the agreement and then click on “I Agree” to continue.


Step 8:
Once the installation is complete, you need to open the probeRTC application and run it.

Step 9:
There will be a console window where you need to paste the unique API key that was sent in the email. Go to your inbox, copy the API key and paste it into the console window.

Clicking on the OK button will start the probe.

Step 10:
Let the probe run for some time and then you can click on the ‘SHOW LOG’ button to view the analytics of the test. 

Your probe will then begin. You have three options:

  • Click ‘SHOW LOG’ to view the results and depending on the frequency of the Normal and Thorough Runs the administrator configured, you can check the results of your network connectivity.
  • HIDE LOG (the same ‘SHOW LOG’ button) to hide the logs.
  • Click ‘RESTART’ to begin the probe again.

You can contact the administrator should you have any queries.

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