Solve WebRTC connectivity and quality issues faster for your users
qualityRTC reduces handling time of network issues for your support team by enabling a customizable network testing that integrates with your backend.
Integrated with Popular CPaaS and SDKs
Ever had a user complaining about being unable to connect to your WebRTC application?
Did it happen with a new prospect that was important to you?
How much time did it take you to solve the issue? Or to guide that potential customer in configuring his network?
Have you lost that opportunity altogether because it took you so long?
Having such a problem with your users can be time consuming for your IT and support staff. For your users it can bring a lot of frustrations. Back and forth emails and requests. The time wasted. These will cause a loss in your reputation with these users.
And now that we are all working from home #WFH, the problem has grown a hundred fold. Different users now use different home networks and different devices. Long gone are the standardization of your office networks and machines. Let alone talking to IT professionals at your customer’s organization. You are now talking with end users and agents. They lack the technical skill set needed for the requests you have for them.
Wouldn’t it be better if you had a solution that could assist you to easily and quickly figure out what the issues are?
Introducing: qualityRTC -
a WebRTC network testing solution
qualityRTC is a support tool that enables you to understand your user’s network configuration within minutes. To do that, qualityRTC conducts a battery of configurable tests. Each targeted at gaining an understanding of one or more aspects of a user’s network.
qualityRTC is part of our complete suite of quality assurance solutions. testRTC enables testing, monitoring and supporting WebRTC based applications and services.
The best thing? qualityRTC is customizable and integrates with your backend infrastructure and preferred workflow. You’ll be up and running with a solution within a day or two!
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“testRTC’s Network Testing service reduces the turnaround time for us in understanding and addressing potential network issues with clients.”
João Gaspar
Global Director, Customer Service at
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“As our API platform serves many developers, testRTC helped us to get the right tools for the end customers to help our support engineers identify networking issues quickly and to improve the onboarding time for new customers.”
Tom Barkan
Director of Product Management
at
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“qualityRTC enables us to really pinpoint our user's network conditions and offer suggestions much faster than we ever did. Many pleased customers thank you as well for this great product!”
Colin Livingston
Resolution Support Manager
at
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“Most of the times, our users can self diagnose their issues with qualityRTC, reducing the support tickets we have to deal with.”
Keyur Patel
CTO and Co-founder
of
Efficiently assist your users with qualityRTC
Reduce time and effort to collect data
You can spend time on back and forth emails and messages asking your users to answer questions, conduct tests and send over logs. Or you can use qualityRTC asking your user to click a single button. Have the data you need in front of you within minutes instead of hours or days.
Increase user satisfaction
Users no longer need to work for you to help them solve their issues. There is no installation needed. By a click of a button , a user gets closer to solving his problem. qualityRTC beats any other solution out there.
Enable self service
We all shifted towards work from home. The number and variety of network configurations support people need to tackle has grown 100-fold. By using qualityRTC, you can offer a self service approach. This shifts the brunt of the network testing to the users.
What is the most straightforward way to check a network quality? You could conduct a speed test, but this isn’t going to be enough.
These are generic speed tests. They upload and download large files over an HTTP connection. They might be able to tell you if the user is on ADSL or FTTH but that’s about it.
Many UCaaS vendors rely on such tests - even when these are inaccurate in the extreme.
Why? Because they fail to test what is important - UDP traffic, firewall configurations, etc.
Testing a user’s network? You better check his connection in front of your WebRTC infrastructure. It may seem obvious, but many don’t do that.
The result - a poor user experience when troubleshooting connectivity issues.
Try out qualityRTC today
Getting you up and running requires no changes in your own infrastructure and no additional effort from your developers.
Within one or two days you'll be up and running with a solution.
If it is something we’ve integrated in the past, that will be the end of the process. If this requires further customization or integration then it will take a couple more weeks. During that time that you wait you’ll still be able to use the service with a CPaaS infrastructure of your choice that we already work with.
We do that as part of the setup and customization process for qualityRTC.
You won’t need to rely on your developers and their priorities to provide a powerful solution for your users.
Yes. We offer an SDK as well.
You can use the SDK to integrate our service directly to your application, making the decision on when to conduct the network tests programmatically.
Definitely.
There is a webhook available that can be called whenever a test is conducted.
This way, you can collect the results to your own analytics tool or enrich it with other data points you have.
Yes. You can have this in pink. Or in any other color.
qualityRTC is customizable and part of our onboarding includes getting it to your look and feel.
It is up to you to decide what you collect from users that connect to qualityRTC.
On top of it, we can configure the service to scrub certain details after a configurable amount of time passes.
Yes we do.
We also support a variety of other vendors - CPaaS as well as open source frameworks and SDKs.
And if you use something else - don’t worry. We will integrate to your backend as part of our service.
Then we can help you out with it.
The data being collected as well as the tests conducted are all customizable. Need to make any changes to our suggested defaults? Just let us know.
Yes.
qualityRTC is designed to work with any backend infrastructure. We are here to make it happen.
Depends on the plan and integrations you need.
Let’s talk and see how we can work together.
SEE HOW testRTC CAN HELP YOUR BUSINESS
Want to learn more about testRTC and what we do?
Address: 68 Kaplan st, Qiryat Ono, 5529368, Isreal
Phone: +972-3-721-9301
Email: [email protected]