Support & information center

Use the Reset Location option if you have switched to a new location or machine but you want to continue running your probe. By using the Reset Location option you can continue running your probe from a new location or machine without any interruption to the running of the probe.

If you choose to use this option;

1. The probe will continue to run using the same API key and probe settings.
2. New location information will be gathered from the machine that is used to initiate the Reset Location operation.

Useful notes:

• Location information is gathered from the machine that initiates the probe.
• The Reset Location option is used when the location of a machine changes or you would like to run the same probe on a new machine.
• Use the Reset Location option to begin gathering information from a new location or machine.
• Location information relates to the following;
  • IP: The IP of the machine that initiated the test.
  • City: The city the machine is located in.
  • Country: The country that the machine is located in.
  • Organization: The ISP (Internet Service Provider) that the machine is using.

Find Location Info

Logs for each probe can be found in the history of the probe. probeRTC > probe > History

1. Click into the probeRTC section.
2. Find the probe you wish to view details for and click the History button.
   
3. Select the test ID from the list.
   
4. The location information can be found in the results ribbon at the top of the page.
   
5. Alternatively, if the tile is not available in the ribbon you can scroll down the page to find the same information in the logs.
   

Log example

It will look similar to this:

=== Location Test [Location] ===

=== Location End ===