Methodically testing and optimizing WebRTC applications at Vowel

“testRTC is the defacto standard for providing reliable WebRTC testing functionality.” Paul Fisher, CTO and Co-Founder at Vowel There are many vendors who are trying to focus these days on making meetings more efficient. Vowel is a video conferencing tool that actually makes meetings better. It enables users to plan, host, transcribe, search, and share […]

How Workable uses testRTC for automated WebRTC testing

“testRTC had almost everything that we needed. The solution is easy to use, easy to integrate and  it was easy to include in our CI environment.”Eleni Karakizi, Senior QA Engineer at Workable HR is one of the business functions that are getting a digital transformation makeover. Workable is a leading vendor in this market, helping […]

Testing call center quality when onboarding WFH remote agents

As call centers are shifting from office work to work from home with the help of cloud and WebRTC, network quality and testing are becoming more important than ever. qualityRTC is here to help. “testRTC’s Network Testing service reduces the turnaround time for us in understanding and addressing potential network issues with clients” João Gaspar, […]

Here’s why Intermedia turned to testRTC to proactively monitor their AnyMeeting web conferencing service

“testRTC enables us to monitor meeting performance from start to finish, with a focus on media quality. We get the best of everything with this platform.” As 2019 came to a close, I had a chance to sit and chat with Ryan Cartmell, Director of Production System Administration at Intermedia®. Ryan manages a team responsible […]

Analyzing WebRTC network issues FASTER for your customers

Did this ever happen to you when you got a complaint from a customer? You get a complaint from a customer. Usually it will be a prospect, trying out your cloud contact center service. He will say something like this: “The calls just don’t connect” Or maybe it will be “call quality sucks” It might […]

Preparing for WebRTC scale: What Honorlock did to validate their infrastructure

This week, I decided to have a conversation with Carl Scheller, VP of Engineering at Honorlock. I knew about the remote proctoring space, and have seen a few clients work with testRTC. This was the first real opportunity I had to understand firsthand about the scale-related requirements of this industry. Honorlock is a remote proctoring […]

The new dashboard homepage for testRTC
New UI, assets and better WebRTC analytics

Earlier this week we’ve started rolling out our new version of testRTC to our customers. This was one of these releases that we’ve worked on for a long time, starting two or three releases back when a decision was made that enough technical debt has been accumulating and a refresh was needed. It started as […]

How Talkdesk support solves customer network issues faster with testRTC

Earlier this month, I sat down with João Gaspar, Global Director, Customer Service at Talkdesk to understand more how they are using the new testRTC Network Testing product. This is the first time they’ve introduced a product that is designed for support teams, so this was an interesting conversation for me. – Talkdesk is the […]

8 benefits of active monitoring in WebRTC

Call it WebRTC active monitoring or WebRTC synthetic monitoring, the concept is rather simple. What you are trying to do is run a scenario from real browsers the same way a user would. Why? So you can see (=track and monitor) your WebRTC application the way your customers do. – You know pingdom? It is […]

Monitoring WebRTC applications using testRTC

This time, I want to do a quick recap on a webinar we hosted last week. It dealt with monitoring WebRTC applications, and as is usual, we took the approach of doing a demo. For this one, I’ve prepared for over a month. I’ve created 3 separate monitors, running on AppRTC, appear.in and Jitsi Meet. […]