qualityRTC enables you to white-label the whole experience for the end users. This includes the knowledge base articles as well.
The test widgets on the results page allows a user to get a written explanations regarding the results he is seeing by clicking in the (i) icon in each of the widgets.
Clicking that icon directs the user by default to one of our own knowledge base articles under the Widget Results category.
If you would like to redirect these links to your own knowledge base just let us know and provide the alternate links to use instead of our default ones. As a client of qualityRTC. you are invited to copy and modify the content from our own knowledge base articles for this purpose.