In today’s world, customer interactions are at the heart of any business. To ensure these interactions are seamless and error-free, our Recommendations Engine provides valuable insights and alerts. This feature actively checks for telltale signs of incorrect behavior, empowering you to take timely action.
We’ve taken a significant step in actively monitoring metrics and events, aiming to identify and tackle common issues faced by our customers. This is a comprehensive library of rules and recommendations that can help you proactively address issues and enhance the quality of interactions.
What does the recommendation engine monitor?
Our Recommendations Engine covers a wide range of scenarios and issues that might impact your customer experience.
What are the Benefits?
- Reduce Analysis Time: Detecting and addressing issues like open peer connections helps conserve resources and reduce errors, ultimately saving time and costs.
- Proactive Issue Detection: By actively monitoring metrics and events, the engine identifies potential problems before they impact your customers, enabling you to take preventive action.
- Knowledge Base Support: Detailed articles linked to status codes in our knowledge base provide guidance and best practices for addressing issues effectively.
- Accessing Recommendations Programmatically: The unique status codes can be programmatically accessed, enabling you to automate actions and streamline issue resolution.
- Data-Driven Decision Making: With data streams and recommendations, you can make informed decisions and continuously improve customer interactions.
Status Code Lookup
To learn more about a particular status code you can search for it in the Status Code Lookup section of the knowledge base.