High outgoing packet loss | There’s high outgoing packet loss. People might have a hard time hearing what you say. Try improving your network connection. Read the full article to learn more.
| Code: | 20001 |
| Type: | Warning / Error |
| Category: | Media |
| Products: | qualityRTC |
| Message: | There’s high outgoing packet loss. People might have a hard time hearing what you say. Try improving your network connection. |
What is this about?
We’ve noticed high outgoing packet loss in our network testing.
This means that the other end of the connection, be it a media server or another device, is reporting back that it isn’t receiving all the media packets sent to it.
Potential risks
When there is high outgoing packet loss it is going to affect how other people in the meeting are going to hear and understand what you say.
For video meetings, they might also experience video freezes or lip synchronization issues.
Suggested actions to take
- High packet loss can be caused by many different reasons
- Start by checking the network connection itself. Try to use Ethernet cable connection and not WiFi or cellular. If you can’t, then try to be closer to the access point
- If you are on WiFi or cellular, try from different locations within your home or office, to see if things improve. If you are using WiFi mesh or range extenders, then you may need someone to assist you in better configuring them
- If you are trying to conduct video calls, it just might be that your uplink isn’t big enough. Try to switch or replace to a broadband connection with decent uplink speeds